Privacy Policy

Who we are

Splash Water Bar Newton Park (“we”, “us”) is the responsible party for the personal information described in this policy.

Splash Water Bar Newton Park, 18 Frank Street, Newton Park, Gqeberha, 6045. Phone 065 657 4053 or 079 314 8396. Email marcelle@npsplash.co.za.

Information Officer: Marcelle & Chantell Beets, contactable at marcelle@npsplash.co.za.

What personal information we collect

• Contact details you give us when you phone, email or visit us to place an order: your name, phone number, email address and order details.
• Basic technical information our website host records when you visit, such as your IP address, browser type and the pages you request.
• Your cookie choices, stored in a strictly necessary cookie (see our Cookie Policy).

The website has no sign-up, account or payment forms.

Why we use it

• To answer your enquiries and prepare, fulfil and follow up on your orders (to perform our agreement with you).
• To keep the website secure and working properly (our legitimate interest).
• To keep financial records we are required to keep by law (legal obligation).

Who we share it with

We don't sell your personal information. We share it only with operators that help us run the business and website, under agreements that require them to keep it secure:

• Our website hosting and content delivery providers.
• Our email provider.
• Google, only if you choose to load the map on our Contact page.

Some of these providers store data on servers outside South Africa. We only use providers that are subject to data-protection laws or binding agreements that give your information a level of protection similar to POPIA.

How long we keep it

We keep personal information only as long as we need it for the purpose we collected it for, or as long as the law requires. For example, tax records are kept for five years under the Tax Administration Act.

How we protect it

The website is served over HTTPS only, access to our email and records is limited to the owners, and our providers apply industry-standard security measures.

Your rights

You have the right to:

• ask what personal information we hold about you and get a copy of it;
• ask us to correct or delete your personal information;
• object to us processing your personal information;
• withdraw any consent you have given, including cookie consent, at any time.

To use any of these rights, email marcelle@npsplash.co.za. We will respond within a reasonable time.

If you are unhappy with how we handle your information, you may complain to the Information Regulator (South Africa) at https://inforegulator.org.za.

Direct marketing

We don't send marketing messages unless you have opted in. Every marketing message will include a simple way to opt out.

Children

This website is not aimed at children under 18, and we don't knowingly collect their personal information online.

Cookies

Read our Cookie Policy (https://npsplash.co.za/cookie-policy) to see which cookies we use and how to change your choices.

Changes to this policy

We may update this policy from time to time. The version number and date at the top of this page show when it last changed.